Amazon Invoicing Frequently Asked Questions
FAQ's
What exactly does Amazon Invoicing do ?
- If you are using Seller Central through Amazon to sell your products presently you need to use Amazon Seller Central to firstly print the items and then marked the items shipped.
- Amazon invoicing through the downloads offered will automate this proceedure 100%.
Where does the download come from ?
- The download is available from the Orders, Advanced section of Amazon Seller Central, this file includes all the data required to generate invoices for printing.
- What data does the download contain.
- We always recommend running the download report for last "7 Days" this captures all the data for your orders for the last 7 days. Amazon invoicing will not duplicate invoices, one an order number has been uploaded into the system, it would never be output again, resulting in the system only printing and outputing data for those orders "outstanding" for printing. This also catches "LATE" processed orders which cleared card processing late via Amazon Central.
How is the data processed ?
- Amazon Invoicing system will take the download (when you upload it) and turn this into invoices applicable to those which have never been shipped todate.
- How does Amazon know we processed the orders, usually we mark them as shipping ?
- Amazon Invoicing output's a data file which can be uploaded in the Orders, Adavanced section. This tell's Amazon all the orders outstanding on that batch which have been printed and shipped.
What if I have an order for something I want to cancel ?
- You would enter this order number into the Amazon invoicing system and cancel the order in Amazon Seller Central as you would do normally. It is important to ensure you do enter that order number to Amazon Invoicing, if not the data download file from Amazon actually still contains the order, even though you cancelled it in Seller Central ! So technically if you don't make the system aware you cancelled the order you could still print and ship it. Do these before you print and run any batch.
Can I un-Cancel and order ?
- Yes, order numbers can be removed from the cancelled file, but rememeber if you cancelled in Seller Central, you will have no payment for that order.
How will I know the items have been marked as shipped ?
- Click, Manage orders, Advanced, search all orders "Unshipped" for the last 7 days, after the upload file has been fed back to Amazon Seller Central this should show only the orders been placed after your download file was completed.
Can I re-print an invoice ?
- Yes, open the PDF invoice file from Amazon Invoicing, search the PDF for the order number required, check the page number and print only that page.
Can I print invoices in batches, if I print 1000 orders to the printer it might jam up ?
- Yes, the print is a PDF, actually we recommend when printing to print Page 1-100, then print page 101-200 etc, this can be done just like any normal PDF document or word document, just by selecting the pages to print when selecting PRINT on the PDF document.
Can I save the PDF's ?
- We recommend you do, also save them in a format you recognise, for example BATCH1-10-10-2008-INV.pdf etc....
How much is the system to use ?
- Invoices cost £0.01+Vat to process, the system minimum is £24.95 per month (or the equivalent to 2495 credits/invoices). Credits can be purchased online in packs a £0.01+Vat for invoice processing. At the end of each month the system will debit the balance of unused credits to the minimum 2495 pro rata. So for example if you load the system with 3000 credits and only use 1000 invoices in that month your account will be debited with a further 1495 credits at the end of that month to make up the minimum charge. If you used over 2495 credits, your account would remain as per your balance.
What if decide not to use the system?
- Credits are non-refundable, therefore we recommend you only load required credits.
Can I transfer credits to a new account if I change USER ID's in Amazon Seller Central ?
- Yes, you would need to email our admin your new account details, we will transfer unused credits to a new account, we can not refund them.
Do the credit's expire ?
- If you left the system static, your account will be debited for 2495 until you have no further credits remaining, your balance will be zero after the credits have been used.
Can I re-start my account ?
- You can add credits and begin using the system again anytime you wish, you will not be able to apply for 2 account using the same VAT number, under special circumstances we will allow this however the 2 week free trial will be removed from your second application.